[Closed] View shortcode not working in global element

[Author]

Posts

[glennW-2]

Hi,

I'm testing the avada upgrade from 6.2.3 tot 7.2.1.

Now i see that there is a issue with views in a global element.

After the update to avada 7.2.1 these views just output the view shortcode.

{!{wpv-view name='related-news' image='yes'}!}
if i change the code to
[wpv-view name='related-news' image='yes']
the view works.

If i user the {!{wpv-view name='related-news' image='yes'}!} in a normal element it works

[Shane]

Hi Glenn,

Thank you for getting in touch.

It seems that the Avada update changed how the shortcodes are processed which means that our original method on how to render shortcodes are now working.

Secondly this implementation here "{!{wpv-view name='related-news' image='yes'}!}" was created for compatibility as with some themes they modify how the shortcodes are rendered so it will break our views shortcodes.

If the square bracket method works then you should be able to still continue using this method.

Thanks,
Shane

[glennW-2]

Hi,

Thanks for the information. Now i'm just the developer and don't do content creation. If the end user users the the wizard to insert a view by default is renders the {!{.....}!} shortcode. Is there a way to change that so they don't need to change those brackets?

[Shane]

Hi Glenn,

I see what you mean now. Our plugin will insert them by default.

For this to be fixed it will need to be checked by our development team to confirm that the issue no longer occurs for Avada.

Would you be able to provide me with a copy of the site as well as a page where the shortcode is being used so that I can setup a comparison for them to check.

To provide the copy please follow the instructions in the link below.
https://toolset.com/faq/provide-supporters-copy-site/

Thanks,
Shane

[glennW-2]

Hi,

I can't provide a copy off the site. its over 6GB.

What i can do is setup a small dev site and setup a test page and send you that. But that will take some time from my part.

[glennW-2]

I have created the test site can you reset the ticket so when i reply i can send the info hidden.

[Shane]

Hi Glen,

Here are the private fields.

Thanks,
Shane

[Shane]

Private field

[Shane]

Hi Glenn,

Thank you for the example. I've escalated the issue to our 2nd tier supporters for them to have a look.

Thanks,
Shane

[Shane]

Hi Glenn,

Thank you for the continued patience.

This issue has now been resolved

So you should no longer be experiencing this once you're running the latest versions of our plugins.

Thanks,
Shane

[glennW-2]

Hi,

I have updated the dev server to versions
Toolset Types : 3.4.10
Toolset Views : 3.5.2

Running the site with Avada Version 7.2.1

But i still have the same issue?

I will setup a new test site to test it like the one i have provided. ( Don't have that one anymore )

[Shane]

Hi Glen,

Yes please create the copy .

I've enabled the private fields once more for this one.

Thanks,
Shane