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[Resolved] View: save button not active

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 5 replies, has 1 voice.

Last updated by Minesh 1 week ago.

Assisted by: Minesh.

Author
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#2795060

Created a simple new page
Inserted a view, either new or pre-existing
Inserted a H text block
As soon as at least one letter is typed in the save button becomes inactive or
As soon as the text block is marked as dynamic the save button becomes inactive
Tried on both a Toolset CPT and on the default post "Hello world"
Using Astra pro, Spectra free and Stackable free
But also tried disactivating those and all other plugins with the same result
Tried using a standard Twenty -Twenty Five with no result.
Is there anything I can try?
Alternatively, I can provide admin access.
Quite urgent
Thanks

#2795108

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you please share debug information. Are you using latest Toolset plugins?

Could you please send me debug information that will help us to investigate your issue.
=> https://toolset.com/faq/provide-debug-information-faster-support/

#2795109

Hi Minesh,
Thanks for the reply.

#2795113

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I see you are using latest Toolset plugins.

What if you try to change the autosave interval with your wp-config.php file:

define('AUTOSAVE_INTERVAL', 600);
#2795114

Dear friend,
Unfortunately, no change 🙁

#2795142

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

In order to minimize the cause of the issue and to ensure there is no conflict with plugins/theme you use:

Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?
- Do you see any difference?

Here is a sandbox site - are you able to reproduce the issue with this sandbox site? if yes:
Can you please send me exact steps I will have to follow that should help me to reproduce the issue.

#2795184

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Have you checked with the default theme 2021 (twentrytwentyone)?

I checked and I can see the following error on your browser console:

"The response is not a valid JSON response."

Can you please check with different server?