[Resolved] View Problem

[Author]

Posts

[domenicoS]

Hi,
I use DIVI theme and woocommerce.

When I Layout is active I've a problem with the layout fo Product page.

The page lose the defoult layout and the button doen't work (no takes the "click).

I've not create a layout because I want to use the single-product.php as layout as default.

What have I to do?

[Shane]

Hi Domenico,

Would you mind providing me with temporary admin access so that I can have a look at this issue for you ?
The private fields will be enabled for your next response.

Thanks,
Shane

[Shane]

Hi Domenico,

The setting for this is located here.
hidden link

I went ahead an changed this for you and it should restore your product page.

Please let me know if this helps.

Thanks,
Shane

[domenicoS]

Hi Shane,
the problem in not resolved.
You can see the view problem at this link:
hidden link

In this page (and in all page where I dont't choose a different template) I need to use the original template of woocommerce

[domenicoS]

Hi Shane,

This is the problem. I've 2 different type of product.

1) PRODUCT A. In this product I set as template "Don't use a layout" because I want to use the default template of woocommerce.
2) PRODUCT B. In this product I set as template a custom layout.

PROBLEM

In Select the PHP template which will be used for WooCommerce single-product pages:

CHOOSE WooCommerce Plugin Default Template (doesn't display layouts)
- PRODUCT A give me a layout with many view problem. Also button and select doenìt works. If I deactive Layouts plugin it works.
- PRODUCT B I've a doubl layour. At the top the default at the bottom the custom

CHOOSE WooCommerce Views plugin default single product template (single-product.php)
- PRODUCT A give me an empty page
- PRODUCT B works fine

Thank you for your support

[Shane]

Hi Domenico,

So how the product is displaying now Is how you want it to be?

I see that you've disabled Views and our Toolset Woocommerce views plugin. You also want some products to use the layout and others not to right?

Please let me know.
Thanks,
Shane

[domenicoS]

Exactly.

I need to use custom layout for some products and the Woocommerce dafulat layout on the others.

At the moment I disabled beacaus when I active them I have view problem with all the products. If you need, please activate the plugins.

[Shane]

Hi Domenico,

Could you update your divi theme to the latest version as this could be a contributing factor as to why its not working.

Thanks,
Shane

[domenicoS]

I updated version 3.9 (last one)

With:
- PRODUCT A: Is better, but I don't know why it is full widht page. Shouldn't be
- PRODUCT B: double template as before

2) WooCommerce Views plugin default single product template (single-product.php)
- PRODUCT A: the page is empty
- PRODUCT B: IT WORKS!!

[domenicoS]

Hi Shane, have you some news about this bug?

The situation is this:

1) Setting WooCommerce Plugin Default Template (doesn't display layouts):
- PRODUCT A: Is better, but I don't know why it is full widht page. Shouldn't be
- PRODUCT B: double template as before

2)Setting WooCommerce Views plugin default single product template (single-product.php):
- PRODUCT A: the page is empty
- PRODUCT B: IT WORKS!!

Thanks for your support

[Shane]

Hi Domenico,

Unfortunately not as the forum i closed on the weekend.

Would you mind allowing me to take a clone of your site to test here locally ?

Thanks,
Shane

[domenicoS]

Ok Shane, thank for your help

[Shane]

Hi Domenico,

I tried looking at this again but when i went to log in i'm getting error 404 for the admin page.

Could you check on this and let me know.

Thanks,
Shane

[domenicoS]

Hi Shane, sorry, we are working on a migration.
Now you can work on it!
Thanks

[Shane]

Hi Domenico,

The forum is extremely busy right now so pardon my delay on responding to you on this.

Will check as soon as i'm able to.

Thanks,
Shane