Hi! In my travel agency site I have a custom post called Tour, to display the info of every tour in the site. The tours have 2 custom categories, Destino (destiny, for continentes and counties) and Experiencias (experiences, for the type of travel each tour are). In the main menu I have a link (Destinos - Destinys) to navigate through the tours organized by continent first, and when you click in one of the continents you can navigate through countries. When you click in one country it shows the list of tours in that country.
For the countries list I am using a view called "Tours sub-destinos" inside a Divi Theme Builder custom template. It's working fine, but I'm having issues with 3 countries:
- africa>Isla reunión hidden link
- asia>omán hidden link
- asia>tibet hidden link
When you navigate to these countries, the view throws the message "Ups! no hay destinos que mostrar" - No destinys to show, it's the message I set up in the view when there's no matching records in the filter, but all these countries have tour in its destiny. The URLs of these tours are the following:
hidden link hidden link hidden link
The last tour issue is really weird because it's assigned to Nepal and Tibet countries, when you navigate via Nepal it shows off in the view but when you go to Tibet there's no tours listed. Hope you can help me, thanks in advance
Could I take a closer look at your site to see exactly how you have this set up?
It will be easier for me to see what's going on if I can check the back end and the details of the Views used.
Let me mark your next reply as private so that I can get log-in credentials from you—you may want to create a temporary admin user for me to use that you can later delete. And be sure to have a current backup of your site.
I see the problem. It should be possible to use the Views debug mode to get details of the exact queries being generated by the View, but for some reason the debug mode is not reporting details of the tours sub-destinos View, so I can't readily see what the issue is.
I need to dig a little deeper.
Do you have a staging site I could work on? I would need to enable the WordPress debug log and write a little PHP for testing, but I don't want to do that on your live site.
Let me set another private reply in case you can share credentials for a staging server.
Thank you Nigel, the site is really huge, I'm going to try to duplicate it without the /uploads folder in a staging site and see if you can handle with the error without it or upload partially. I'll write you when the site is ready
Hi Nigel, I have a working copy of the site in another server. I have it working without the /uploads folder, if you need it I can upload it for you. As I assume this is not a private post, I'm not writing the loging information to your temporal account
Oh, I can't believe that's the error. I've been working around the view, the destinos set correctly to the tours and all the Toolset stuff and I forgot to check the template. Sorry and thanks for your time Nigel, it's working now.
