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[Resolved] View issue

This support ticket is created 6 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 24 replies, has 3 voices.

Last updated by Beda 6 years ago.

Assisted by: Beda.

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#1156036

I am not sure how I can help you further.

The snippet is simple to use following the instructions, you can also use Toolset > Settings > Custom Code and run the code just once, that works as well.
I can do that for you if you want, but you need to back up your site to its full extent in case something goes wrong and explicitly permit me to run the script, as well as precisely mention the Content Template to be removed.

With creating new templates I cannot help, but I can show you how to create some, on hand of an example, if you want.

Otherwise the contractors will be able to help, if you need more assistance with this

#1156046

Very thanks
Yes please show me how to create a template on hand of an Example

#1156069

You can share login data to a staging server, I will then create a Content Template and a Post, assign that to it, so you can see the output and how it's done.
For Elementor Templating please refer to their Support:
hidden link

Please confirm that I can create posts and content on the site you will share access to and that it's backed up.

#1163575

You already have Elementor Templates for all posts, events, speakers and so on, on this site, hence, you will not create Content Templates for those Post Types, but use Elementor.
Please un-assign the Content Templates from your content in hidden link
There are 2 templates, click on "Change Usage" and remove the Post Types, save.

You can of course use the Content Templates on any OTHER post content that does not use the Elementor Templates.

To demonstrate this, I created the post type "Examples" and added the Content Template "The Template" to it:
hidden link
hidden link
hidden link

That will work as long you do NOT assign a Elementor Template to that post type.
If you want a Elementor Template, then remove Content Templates and create Elementor Templates, to have it working.

Thanks!

#1169340

hi
thank's for your support
but since i updated to last version of toolset and views,
i still got the same issue, events and speakers are not showing at all
unless it was working fine with your snippet
do i need to add this snippet every time, i make an update of toolset???
thank's

#1169413

No, the snippet I shared needs to be run only if you have Content Templates, created with Toolset, and Elementor Templates, assigned to the same post types.
This is the snippet:
https://toolset.com/forums/topic/view-issue/#post-1155349
As elaborated there it requires to be edited, it cannot just be run, before you apply it.

Updating Toolset, will not re-assign the templates.
I assume, this is another, new issue or you created more Content Templates and Elementor Templates, and assigned them to the same posts - or eventually nested Elementor Templates into a Views Loop Item Template.

I visited the staging site you shared before, and could see that you only have 2 Content Templates (hidden link), none of which is assigned to any of the mentioned post types (single posts).
Hence, the posts should either show with an Elementor Template if any or with the Theme's Templates.

In fact, you have a template of Elementor "Event Detail Page" assigned to events, and the "Speaker Detail Page" template for speakers.
When I visit any of the speaker or event posts, I see contents:
hidden link
hidden link

I think this is all working as expected?

I would suggest, if the new problem deviates from the initial, opening a new Support Ticket.

#1169520

you can have a look at the live website
beithazohar.com
i didn't add any template, just the snippet you gave me
credentials are the same as staging site
Thank's

#1169547

I am not sure to understand.

I provided a snippet that will remove the Content Templates if assigned, and solve this issue.
https://toolset.com/forums/topic/view-issue/page/2/#post-1155505
You mentioned that you will need help to deploy that script. Did you meanwhile deploy it? It seems, on the staging AND the live site, because I see the issue no more.
On hidden link, you have no Content Templates assigned to the mentioned post types, hence that error cannot happen.
As well, on the live site beithazohar.com I see content both on Speakers and Events, as an example:
hidden link

Please let me know where the issue persists, and what is expected/done.

Thank you!

#1169583

let me be clear
i added snippet to live and staging site and he was working fine
On live site (not on staging) i updated pluggins to last version and he work no more on live site. That mean , that update had conflict with update...
So the snippet don't work with update or perhaps update have erased the snipet
you can log to live site (same credentials as staging site) to check the issue
Thank's

#1169621

As I mentioned that snippet works once only and needs to be removed after having run and never needs to run again.

On your live site, I see the content, just as on staging site.

I went to your live site as I previously already elaborated. There are no Content Templates that interfere with the Elementor output, and all posts of the types mentioned do show content on the front end.