Hello. Thank you for contacting the Toolset support.
That is really strange. I will have to see what is going wrong with your setup.
Most probably I can see that you are using the Beaver Builder so the issue could be from there.
Can you please share admin access details and let me investigate whats going wrong with your setup.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I have set the next reply to private which means only you and I have access to it.