[Resolved] View grids do not display in 3 columns when not logged into the site

[Author]

Posts

[katieS]

I am trying to:

Link to a page where the issue can be seen: hidden link

I expected to see: The listing under Our Partners should be in 3 columns

Instead, I got: Single stacking even on full width site

[Minesh]

Hello. Thank you for contacting the Toolset support.

That is strange.

Can you please share admin access details and let me review what's going wrong with your setup.

I have set the next reply to private which means only you and I have access to it.

[Minesh]

I could not able to access the wp-admin using the link you shared:
- hidden link

Can you please send me working wp-admin?

[katieS]

hidden link

Hopefully this works

[Minesh]

When I try to login using the wp-admin access details you shared - I see the following error:

Error: The username sf-admin is not registered on this site. If you are unsure of your username, try your email address instead.

Can you please send me working admin access details.

I have set the next reply to private which means only you and I have access to it.

[Minesh]

Can you please check now: hidden link

I've selected the option "Toolset should load Bootstrap 3" from:
=> Toolset => Settings => General tab => Bootstrap loading section.

[katieS]

It is still stacking the View in a single column I'm afraid
The only view that is behaving correctly is on the Blog page
hidden link
This was created as a WordPress Archive via Toolset

[Minesh]

Can you please try to delete the browser cache and do a hard refresh and check if that help you to resolve the issue.

[katieS]

I have done that and the problem remains.
If I am logged into the site the layout is fine.
If I log out or open in incognito window then the views are still stacked

[Minesh]

Can you please check now - I've checked with the incognito window and I can see its working.

It was view's cache and I removed and disabled the view's cache.

[katieS]

Can you send me a link to that please because I cannot see a working version even if I delete browser cache?

[Minesh]

That is really strange.

I can see it working here: hidden link

Please check the following video:
- hidden link

I've load the page in different browser where I'm not loggedin and I can see its working as expected.

[katieS]

I really don't understand this now!
Your link takes me to the page not logged in and the partners are listed in the way shown in the image below.
I have also asked my partner to use the link on another device and a different google profile. He has the same experience and I can only assume that this would be the view of any visitor to the site.
I have followed a link from a google search and the home page lists incorrectly as well.
I have watched the video and can see the display as it shows when I am logged in as a user.

Thoroughly confused.
Are you able to see an incorrect version of the page yourself?

[Minesh]

Yes - I agree and its really confusing for me as well. As you can see with the video I shared - it's working.

Can you please tell me - what browser you are using and what OS?

I've checked with Windows and Chrome (incognito) and Firefox. Did you see the video I shared - do you see it working in the video I shared?

[katieS]

I have used Chrome on both Windows 10 and Windows 11.
My husband has done the same with a different Google profile and no browsing history for the site.
Yes, I have watched the video and it is showing what I would expect the site to show and what I see myself when I am logged in as a user.