View grid shows empty boxes

This support ticket is created 5 years, 12 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

Tagged: Views, Views plugin

This topic contains 1 reply, has 2 voices.

Last updated by Minesh 5 years, 12 months ago.

Assisted by: Minesh.

Author

Posts

November 27, 2018 at 10:28 am #1153753

markusM-3

Hi,

in my view for products, there are empty spaces. The products are sorted randomly. Sometimes it is fine. If you refresh the page a few times, you'll see what I mean.
hidden link

Any suggestions?

November 27, 2018 at 12:58 pm #1153875

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Well - I see you are using the number of third-party plugins on your install.

So let's start to follow the basic debug steps. In order to minimize the cause of the issue and to ensure there is no compatibility problem exists:

Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?

If the above step does not help - I need to check how you configure your view and for that, I need access details.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.