[Closed] View filters aren't disabled on load, only after clicking a filter

[Author]

Posts

[Shane]

Hi Ken,

I must apologize for the delay in response.

I was able to have a look at the website on a local copy that I made.

Can you try this on your end and let me know if it helps. Go to Toolset->Views and scroll to the view and click on the clear cache button.

This is what I did on my end and the view started to load with the item disabled.

Thanks,
Shane

[kenR]

Shane,

We have caching turned off on our views, as they were causing some strange loading issues - so we don't have a "Clean Cache" button at Toolset>Views

I went ahead and turned all caching back on with the "Shop" view and clicked "Clean Cache". Unfortunately the issue remains.

Thanks,
Corey

[Shane]

Hi ken,

Given that this doesn't work but works on my end leads me to believe it is caching related.

Does your server/host provide caching ? If so can you clear the cache for this site and check again to see if the issue remains. As I say on my end after clearing the cach it the items are disabled on the first time the page loads.

Thanks,
Shane

[kenR]

Thanks Shane, we're looking into that.

At this point shouldn't we compare our two server setups? Then we could check to to see what the differences in PHP versions and other details of our setups are.

Let us know, and we can generate a site health report for you to compare to your site health report.

Thanks again,
Corey

[Shane]

Hi Corey,

I've provided a copy of my phpinfo so that you can have a comparison to see the modules I have enabled.
hidden link

Please let me know if this was able to assist you.

Thanks,
Shane