Hi, I'm trying to export "view", but toolset generate broken archive.
If i try open him i see error - hidden link (import doesn't work)
I tested several site and the error recurred.
this is archive - hidden link
Please help me figure out what the problem is.
P.S. archive 'types' work good (opening and import), anothed archives opening good, problem just with 'view'
Hi Serhii,
Thanks for reporting this issue as well and we are very sorry for any inconvenience.
Unfortunately, I couldn't replicate the issue on my local install.
To be able to work on this issue, we will need to work on a copy of your website.
Can you please provide a downloading link to a copy of your website?
You can use the Duplicator plugin to prepare the copy of the website. you may exclude the uploads and any unwanted files to make the size of the website copy smaller.
Note: If all your problems exist on the same website, we can use the same copy of the website to check all your issues.
You just need to mention that you've provided the copy in a specific ticket.
I will set the next reply as a private one so that you can provide the information securely.
Thanks.
Please watch this short video - hidden link
Hi Serhii,
I've downloaded a copy of your website to my localhost to test the issue but unfortunately, the issue couldn't be replicated on my localhost. see this video: hidden link
So, it's definitely a server issue.
What we can do for now is to check the server error logs and see if there is some error there and share it with me here.
Make sure that the server uses an updated version of PHP
Make sure that the module mbstring is active. we got some issues related to mbstring but to be honest, I'm not sure if this is related.
Thanks.
This is my version php:
[root@vps13725nl ~]# php -v
PHP 5.6.34 (cli) (built: Feb 28 2018 10:16:58)
Copyright (c) 1997-2016 The PHP Group
Zend Engine v2.6.0, Copyright (c) 1998-2016 Zend Technologies
[root@vps13725nl ~]#
mbstring - active.
What php version i need?
