[Resolved] Video autoplay doesn't work

[Author]

Posts

[pierre-yvesC]

Hi,

Guess it's pretty simple but I can't get it to work:
[types field='video' autoplay='on' poster='[wpv-post-featured-image size='full' output='url']'][/types]

The video just doesn't starts, on every browsers I tried:
hidden link

Any idea?

Thx

[Shane]

Hi Pierre,

Thank you for getting in touch.

I took a look at this for you and the first time I loaded the page the auto play works for me, however when I tried again it stopped.

Can you confirm that this issue still occurs when you've disabled the non-toolset plugins ? Also let me know if this was working before and if you have any idea when it stopped working.

Looking forward to hearing from you soon.

Thanks,
Shane

[pierre-yvesC]

Hi Shane,

Thx for your reply.

I reproduced the issue on a test site, since I can't change theme/deactivate plugins on the live site.

Weird it does the same thing, even with twnty seven theme and only Types and View plugins.

On Safari (Mac) the video started on 1st visit but never started again on reloads.

On Chrome, Opera and Firefox (all Mac) it never started. Same on iOS.
hidden link

[Shane]

Hi Pierre,

Can you provide me with a copy of this test site where you only have our Toolset plugins so that I can create an escalated thread on the issue ?

To provide the copy of the site please follow the instructions in the link below.
https://toolset.com/faq/provide-supporters-copy-site/#creating-a-copy-of-your-site

Thanks,
Shane

[Shane]

Hi Pierre,

I believe the issue is related to the server your site is running.

Is it possible for you to setup this site on a different server or in a local environment as another test?

I did this on my end and the auto play works each time in my local testing however it only works on the first load of the page on your server.

Please run this test and let me know what happens on your end.

Thanks,
Shane

[pierre-yvesC]

Hi Shane,

Thx for your advice.

I tried the same configuration on every servers I can, with no luck.

BTW, the client didn't notice anything so I'll keep it like this. Maybe in the future I'll have to fix it for real.

Thx again

[Shane]

Hi Pierre,

I must apologize for not able to give a definite answer as to what is the cause of the issue, as I mentioned it was not replicable for me even with your copy.

Perhaps more symptoms with appear in the future where we can say that this is the reason for it not working for you. You can close this ticket when you're ready.

Thanks,
Shane

[pierre-yvesC]

My issue is resolved now. Thank you!