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[Resolved] Using Toolset in Multisite

This thread is resolved. Here is a description of the problem and solution.

Problem:
The user is using the forgot password shortcode in a subsite of a multisite.
The process is meant to redirect to a specific page, but it does redirect to the main site of the multisite.

Solution:
the redirect domains needs to be configured on the main site of the multisite. I confirmed that on my testing site using subdomains. And on your website where there is a mapped domain. For that, I had to enable Toolset Blocks on the main domain.

Enabling Toolset Views or Toolset Blocks is, actually, a requirement for these redirects to work properly. We have updated our documentation to reflect this.

Relevant Documentation:
https://toolset.com/documentation/programmer-reference/views/views-shortcodes/#wpv-forgot-password-form

This support ticket is created 3 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 4 replies, has 2 voices.

Last updated by nilsM 3 years, 8 months ago.

Assisted by: Jamal.

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#2224751

Hey there,

I installed toolset on a webpage, which is part of a multisite and some parts don´t work correct. For example if I need a new password and go to the request a new password page then I enter my Mailadress or my username and click the confirm button, I normally come at the next step on the "checkemail=confirm", here I come to the usual wordpress Loginpage: hidden link?

You can see this issue here:
hidden link

Could it be that toolset collides with multisites or should it usual work correct?

If you need further informations, let me know!

Thanks
Nils

#2226105

Hello Nils and thank you for contacting the Toolset support.

It seems that it redirects to a different domain hidden link from hidden link
I believe that you will need to register the domains in Toolset settings at Toolset->Settings->Front-end Content(tab)->Safe redirects

If that does not help, I'll need to login to your website as a super administrator to check what has been done so far. We might need to run some tests, and we should probably run them on a staging site instead of impacting your live users. I'll let you know if we needed it. Your next reply will be private to let you share credentials safely. ** Make a database backup before sharing credentials. **

#2231863

I can see the issue on your website and I was able to reproduce it on a clean install too. Let me check with our 2nd Tier and get back to you with more details.

#2232365

Hello again! I am happy to say that the issue is fixed on your website.

It turns out that the redirect domains needs to be configured on the main site of the multisite. I confirmed that on my testing site using subdomains. And on your website where there is a mapped domain. For that, I had to enable Toolset Blocks on the main domain.

Enabling Toolset Views or Toolset Blocks is, actually, a requirement for these redirects to work properly. We have updated our documentation to reflect this.

I hope this helps. Let me know if you have any questions.

#2234001

My issue is resolved now. Thank you!