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[Resolved] User View doesn’t filter by custom user field

This thread is resolved. Here is a description of the problem and solution.

Problem:
The user is using a checkboxes custom field for users.

He then created a view of users and applied a query filter on this field, but their results were wrong.

Solution:
First of all, the checkboxes field should not save 0 when an option is not selected.

Checkboxes fields are saved as a serialized array where each selected option has a unique ID and a value. Check this screenshot https://prnt.sc/131l2xn

It turns out that the user was importing the values of the checkbox from a user-made XML file instead of a Toolset Export. This file was using unique IDs, built from the same base and an incremental suffix.
This makes the view fails, because it use SQL LIKE "%option-ID%"

This support ticket is created 3 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 15 replies, has 2 voices.

Last updated by Jamal 3 years, 6 months ago.

Assisted by: Jamal.

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#2059889

My issue is resolved now. Thank you!

You where right, I rebuilt the checkboxes custom field (actually, I had imported them by an XML that I built myself, maybe there was some wrong reference there) and now it works.

I also changed the condition to "in" instead of "like" as you did onyour test website, so it works fine with multiple values.

cheers

#2059893

Awesome! I am glad I could help.

It's good to know about the import. Checkboxes are stored as a serialized array, where each option has a unique ID generated when adding the options to the field definition.

Thank you for your feedback.