[Resolved] User Orders View is Password Protected

[Author]

Posts

[abdullahA-6]

Hi,

I have an issue with a view that displays users orders, I have followed the instructions in this link :

https://toolset.com/learn/create-an-ecommerce-wordpress-site/displaying-more-information-from-woocommerce/how-to-display-woocommerce-orders-on-the-front-end/

the view that I have created displays all the orders and can be filtered by their status from the front-end which makes a great tool for the management of the website. I actually used to have an access to the content of this view but now although I have and administrator role of the website, when I visit the page that has this view it shows me that each element in this view is password protected ( this happend after I upgraded the theme to a premium theme by themeforest and purchased a pro plugin by dokan ). I can no longer display the output of the toolset-view content a screenshot of the view output is provided under the name of orders-view-issue, I am more than certain this is a compatibility issue with dokan plugin, or dokan plugin is overriding the access to the woo-commerce orders, the dokan plugin actually provide a shortcut for orders as :

 
[dokan-my-orders] 

but as the short-code name indicates this only show the orders of the currently logged in users ( which makes it a great short-code for users only ), and I am interested in making a view that displays all the orders made and filter them by their status, I am pretty sure this is just a small issue, except that I am front-end developer and don't have much experience in the back-end development, any help on how to solve this will be so much appreciated.

[Minesh]

Hello. Thank you for contacting the Toolset support.

Well - I can not say anything until I look at your setup and how you build your view and what things caused by the theme you are using.

Could you please share problem URL?

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.

[abdullahA-6]

Hi Minesh,
thank you for the reply, I found that toolset woocommerce views plug-in was deactivated, and I deactivated it because this plugin breakes my theme shop page, I will open another support ticket for this matter, although there are other threads on the website addressing the same issue but without a real solution.