This support ticket is created 6 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.
This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.
Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.
No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.
I have created a new user group, with some custom fields. I set the permissions to all the wordpress groups (Administrator, Editor, Author, Contributor...) . After i save the group, it disappears. The user field group list is empty. If i try to insert a custom user field on the CRED create user form, i can´t access the custom user fields i have just created... If i try to insert a new group with the same name, it returns me an error that the group already exists.
Hello. Thank you for contacting the Toolset support.
Well - I just checked with my local test install and I can see the user fields group as well as I can access the user fields on CRED form.
In order to minimize the cause of the issue - Could you please try following basic debug steps:
1)
Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?
2)
Could you please activate WP_DEBUG from wp-config.php file and send me possible errors for review.
3)
If #1 and #2 does not help:
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).
I have set the next reply to private which means only you and I have access to it.
