User form not sending notification emails

This support ticket is created 3 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Toolset Forms

This topic contains 5 replies, has 2 voices.

Last updated by jamesR-13 3 years, 4 months ago.

Assisted by: Shane.

Author

Posts

June 21, 2021 at 3:56 pm #2094705

jamesR-13

I have created a user form and added a notification template.

The notification does not get sent when the form is submitted.

Test emails do go through.

I can give you access, if you will please enable private fields.

June 21, 2021 at 6:27 pm #2094857

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi James,

Yes please provide me with admin access so that I can test this for you.

Also let me know the page that the form is on as well.

Thanks,
Shane

June 22, 2021 at 6:33 pm #2095987

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi James,

Thank you for the credentials, however they don't seem to work.

Can you test them on your end and let me know if you're able to successfully log in with the details ?

Thanks,
Shane

June 22, 2021 at 7:09 pm #2096007

jamesR-13

I forgot to update the user after generating the new password. It is working now and I have updated the private fields above with the working password. My apologies.

June 22, 2021 at 9:07 pm #2096103

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi James,

I tested this and the email works for me. See Screenshot

So there are no issues here.

Thanks,
Shane

June 28, 2021 at 3:05 pm #2101395

jamesR-13

No idea what I was doing wrong or missing, but I swear it wasn't sending, and I tried multiple times.

At any rate... My issue is resolved now. Thank you!