[Resolved] User form is not showing

[Author]

Posts

[David Grubb]

I am trying to:
display a New User form

Link to a page where the issue can be seen:
hidden link
I expected to see:
a New user form on the left

Instead, I got:
white empty space

[David Grubb]

I had a problem last week with the shortcode... wonder if this is the same problem here:

[wpv-conditional if="( '[wpv-current-user info='logged_in']' eq 'true' )"][product_page id="16900"][/wpv-conditional]

[wpv-conditional if="( '[wpv-current-user info='logged_in']' eq 'false' )"]
[one_half]<h3>New User?</h3>
<p>{!{cred_user_form form='expo-registration-form'}!}</p>[/one_half]

[one_half_last]<h3>Already have a login?</h3>
[wpv-login-form redirect_url="/vendor-expo-registration/" allow_remember="true" remember_default="true"]
[/one_half_last]
[/wpv-conditional]

[David Grubb]

details removed

[Shane]

Hi David,

I suspect this issue is being caused by the new update to divi.

Could you try disabling the new experience builder by going to Divi-> Theme Options -> Builder and disable the experience builder.

Also if you have a version of divi lower that 4.0 then you can try this as well and let me know if the issue still remains.

Thanks,
Shane

[David Grubb]

Thanks, It does not seem to have worked. Anything else we can do other than downgrading Divi?

[Shane]

Hi David,

I did a further investigation on this issue for you and managed to resolve the problem.

Your form should now be showing up for logged out users now.

Thanks,
Shane

[David Grubb]

sorry, it's still not showing here. I purged the server cache and tried an incognito window.

please send screen shot when you are signed out
hidden link

[Shane]

Hi David,

So I have confirmed that the issue is with the divi builder with this page here
hidden link

If you were to remove the divi builder from the page you will see that it works fine.

It seems there is a conflict between the builder and the shortcodes permissions.

The next step is to revert to a previous version of divi to confirm this.

Thanks,
Shane

[David Grubb]

My issue is resolved now. Thank you!