[Resolved] User form do not save field values

[Author]

Posts

[nabils]

Tell us what you are trying to do?
Hi,
I have created a user form to create new user account (register). However, when I try to login to the account it show that the password is wrong. When I check from the admin side I can see the the user account was created but not all field values are saved.
What can be the problem?

[Shane]

Hi Nabils,

Thank you for getting in touch.

I have created a user form to create new user account (register). However, when I try to login to the account it show that the password is wrong.

For this section I suspect that you may have your form auto generating your password even though you may have the fields there.

The other issues I would need to have a look at your form to see what is wrong. I will be enabling the private fields for your next response.

Please let me know the page where you form is on.

Thanks,
Shane

[Christian Cox]

Hi, Shane has a national holiday today but will return tomorrow to continue assisting you.

[Shane]

Hi Nabils,

Ok so I had a look at the issue for you and found that the form was not setting the password as you say. It seems what was happening is that it was redirecting the user via an email to set the password there.

However remaking the form completely resolved the issue. Here is my test form at the link below.
hidden link

When I was creating the form I set it NOT to autogenerate the password or the username. See Screenshot

For your form what you can do is to re-create it with these exact settings and try again and it should set the user's password from that form.

Please let me know if this helps.
Thanks,
Shane

[nabils]

My user form still not working. I have tried to make it same as the test from but still not working I do not know what is the problem.

[Shane]

Hi Nabils,

Not sure if the registration form was deleted and remade
hidden link

If not this is what I recommend that you do. Delete the entire form and remake it completely.

As you can see my test form works perfectly fine for the registration and it is a fresh form.

If you've already done this please let me know and we can go from there.

Thanks,
Shane

[nabils]

I have created new user from called 'Add POwner' but also the new form is not working.

[Shane]

Hi Nabils,

You form registration actually works fine when I tested it.

The issue could be somewhere else, perhaps with the Layout that you are using to display the page.

Could you send me the link for the Edit Page of the registration page ? This way I can see how the page is setup.

If you test your form at the link below you will see that the form works fine and even sets the password.
hidden link

Please let me know.
Thanks,
Shane

[nabils]

The edit page link is hidden link

[Shane]

Hi Nabils,

I did some investigation and found that only when the form is placed on the page below, is when the fields don't get saved.
hidden link

If I create a new page like this here
hidden link

Then assign the same "Page Default" layout to the page, it works perfectly fine. I also noticed that this page is not respecting the Form's settings instead its redirecting me to the login form.

If you're using any form of custom code to manage this redirect then I would recommend removing it. Alternatively you can create a new registration page as I did and this works fine.

Thanks,
Shane

[nabils]

My issue is resolved now. Thank you!