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[Resolved] user fields are empty

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that the user's Form isn't populating his custom fields.

Solution:

In this case I recommended that the customer re-create the form and this was able to resolve the issue.

This support ticket is created 6 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by nabils 6 years, 4 months ago.

Assisted by: Shane.

Author
Posts
#913008

Dear,
I had a user registration form which was creating users of type "student" with some custom fields such as "student ID" etc. After update to the new version of toolset, the registration form creates a user bu all custom fields are empty (although filled in the user form). Any clue please?

Regards
Nabil

#913101

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Nabils,

Thank you for contacting our support forum.

Could you try re-creating this form and let me know if the issue still remains ?

Thanks,
Shane

#913344

Thank you.
I did as you suggested and it worked now.