User Custom Select Field(s) not being updated on CRED Form

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that the user had a select field on their form. However this field was not working after the form was submitted.

Solution:

This seems to have resolved itself however it could've been caused by a plugin or custom code.

This support ticket is created 5 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	-
-	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	14:00 – 18:00	13:00 – 18:00	-

Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: CRED API, Membership sites, Toolset Forms

This topic contains 4 replies, has 2 voices.

Last updated by nedG 5 years, 8 months ago.

Assisted by: Shane.

Author

Posts

March 8, 2019 at 1:30 pm #1211885

nedG

I have a CRED Form that I am using to allow Users to update their User Profile. The User Profile has several custom fields that are SELECT (Dropdown) fields... with simple YES/NO options.

I performed some tests it by logging in as the user and then changing the SELECT option from YES to NO (or vice versa) and submitting the update. It appears that it is working when looking at it as the user...

However, when I log in as an Administrator in a separate browser and view the user's profile, it seems that the SELECT fields are not being updated at all.

Very strange.

March 8, 2019 at 3:01 pm #1211917

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ned,

This is a select field that the user would update through a CRED form correct?

Also is it a generic field that was built in CRED ? or was it a field that was automatically added to the form when it was generated. This would happen if the field was already made in Types.

Finally you mentioned if you view the person's account as admin the field doesn't change but as the user of the account it appears updated.

Would it be possible for you to provide me with admin login to the site to perhaps check on this issue for you ?

Please let me know the form and the page where the form is being displayed.

Thanks,
Shane

March 8, 2019 at 3:41 pm #1211934

nedG

This testing site only exists on my server. So, you will need to adjust your local PC "hosts" file to point towards our server in order to see the site and access the WordPress Admin.

This site has been 100% backed up and is only a test site. Feel free to make whatever changes you want on the site.

Go ahead and create a new user with the role of MEMBER (Active) or MEMBER (Expired) and then login on the front end and go here... hidden link

Then try to change/edit either of these SELECT fields...
Is Mailing Address Different Than Neighborhood Address?
Subscribe To Receive Civic League Related SMS Text Messages?

Once changed and updated, please see if the correspondiong changes were made in the admin area

March 11, 2019 at 3:13 pm #1212655

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ned,

This works perfectly for me.

Logged in as the user, updated the account as you say and then checked on that user using the admin account and it worked flawlessly.

Thanks,
Shane

March 11, 2019 at 3:35 pm #1212672

nedG

Hmmmm.. seems to be working now. Not sure what changed.

I wasn't able to get it to work last week after several attempts.

Thanks for looking into it.