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[Resolved] URL field not displaying correctly

This support ticket is created 6 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

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This topic contains 9 replies, has 2 voices.

Last updated by StephenD4019 6 years, 7 months ago.

Assisted by: Minesh.

Author
Posts
#911538
Quotes.PNG
cs.PNG

On pages where there is an online form under the quotes accordion, I have added a line 'Click here to send a message via an online form' I require somebody to be able to click anywhere on the text and it opens a new window and goes to the link.

It works on the customer services link.

I can see the html code and format required from the inspect view. I have been through the templates in Toolset and cannot see how to amend this. When I reviewed template for companies the code is the same apart from the slug names and does not show a hrefs..

Screenshots attached.

Thank you.

#911650

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Well - could you please share problem URL where I can see the issue and what should be your expected output and where the link is already working.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.

#911990
#912165

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Well - the shared wp-admin access details not working at this end. Could you please send me working wp-admin access details.

I have set the next reply to private which means only you and I have access to it.

#912611
#912935

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

hidden link
The Customer Services tab shows:
Click here to send a message via an online form
====> Well - I do not see the such link you said on customver services tab - is it resolved or do I miss anything here?

#913012

The customer services is the example which works correctly.

The issue is on the quotes tab

#913028

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Well - with Quotes as well I do not see any link there: hidden link

Do you mean within the "Quotes" section it should display the link "Click here to send a message via an online form"?

#913188

It was displaying the full URL previously but is no longer.

Yes, I need it to show "Click here to send a message via an online form"?

How and where do I add this, please? There are other accordions where I need to add this to the 'online form' and also 'email'?

#913208

It was displaying the full URL previously but is no longer. - I found why it was still showing for myself and not when you went on the page. Litespeed cache needed to be purged and must have automatically purged before you went on the site.

Yes, I need it to show "Click here to send a message via an online form"?

How and where do I add this, please? There are other accordions where I need to add this to the 'online form' and also 'email'?

#913484

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Well - sorry but I'm bit confuse.

I see "Online Form" link to both Quotes and Customer services accordion. Is this what you want or you still need another link?

#914011

Thanks.