[Resolved] URGENT! login, logout failure

[Author]

Posts

[matthiasV-2]

We moved the account page from hidden link to hidden link.

We copied over this html code:

<p style="text-align: center;">U bent ingelogd als [wpv-user field="user_login"]   |  hidden link" data-rich-text-format-boundary="true">Profiel aanpassen  |  [wpv-logout-link]Uitloggen[/wpv-logout-link]</p>

The issues:

- when logging out the user is redirected to hidden link instead of to the Toolset login form;
- when logging in the user is not redirected to the Toolset login form.

I assume that these issues are caused by the above html code.

We replaced [wpv-logout-link]Uitloggen[/wpv-logout-link] from the above html code into [wpv-logout-link redirect_url="hidden link"]Logout[/wpv-logout-link] but that doesn't solve the issues.

Please help us out here!

[Shane]

Hi Matthias,

Thank you for getting in touch.

Is there any caching on the site ?

If so then you may need to clear the cache for the site, if not then I would advise disabling the non-toolset plugins and running the test again.

Should the issue still remain after doing both steps, please let em know and provide me with admin access so that I can have a more detailed look at this one for you.

Thanks,
Shane

[Shane]

Hi Matthias,

I tested the logging out functionality and I was redirected to this page below.
hidden link

So i'm not experiencing the issue on my end.

Thanks,
Shane

[matthiasV-2]

Well that's just the whole issue.

We will move the account page from here: hidden link to here: hidden link. hidden link will be set to private.

So we copied over below html code to hidden link.

<p style="text-align: center;">U bent ingelogd als [wpv-user field="user_login"] | hidden link" data-rich-text-format-boundary="true">Profiel aanpassen | [wpv-logout-link]Uitloggen[/wpv-logout-link]</p>

Now:

- when logging out hidden link the user is sill redirected to hidden link instead of the Toolset login form;
- and when logging in hidden link the user is not redirected to the Toolset login form.

I assume that these issues are caused by the above html code?

Please advise ASAP.

[Shane]

Hi Matthias,

At this point I will definitely need a copy or a testing site where I can freely make changes. I will definitely need to deactivate your plugins to check the site.

Similarly to the issue below.
https://toolset.com/forums/topic/unable-to-add-a-new-city-or-connect-to-an-existing-city/

All your issues require that I have a copy that I can freely test, this will help to speed things up a bit. Once you're able to provide me with a copy please let me know.

Thanks
Shane

[matthiasV-2]

And why exactly can't you use duplicator? Should we upgrade?

[Shane]

Hi Matthias,

I managed to grab a basic copy of the site. Its gonna take me some time to set it up back like your current site because I exported the site without any of the plugins. So I need to reinstall your plugins on my localhost.

[Shane]

Hi Matthias,

Unfortunately the method i tried above failed to create the package.

Based on the error it seems the server is timing out when i'm trying to create a copy of the site. Perhaps you need to increase the server time out time so that I can create the duplicate.

Take a look at the link below.
hidden link

Under the PHP Timeouts. I would suggest contacting your host on how to increase this value so that I can create the copy. Once you've done this then I can check on your other ticket issues.

The first thing I would need to do is to disable all the non-toolset plugins to check to see if any of your issues are being caused by a plugin conflict and then work my way up from there.

Thanks,
Shane

[matthiasV-2]

As to the host that setting is not possible to adjust. That would have a direct impact on other customers. I am afraid you will need to find another solution to finally solve this issue.

[matthiasV-2]

My issue is resolved now.