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[Resolved] URGENT: after Toolset update I see shortcodes on the site

This support ticket is created 7 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 26 replies, has 2 voices.

Last updated by PetrV1508 7 years, 2 months ago.

Assisted by: Shane.

Author
Posts
#569635
shortcodes.png

After Toolset plugin update there are only shortcodes on the frontend of the site: see hidden link. Also updates of WPML were done (with twe recommendations to change settings to speed up the site).

#569645

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Petr,

Thank you for contacting our support forum.

I checked your debug information and it seems that you don't have our views plugin enabled.

Could you check to ensure that its enabled and let me know.
Thanks,
Shane

#569649
Toolset-Views.png

You are right,
now I see a message: The plugin "wp-views/wp-views.php" has been deactivated due to error: plugin does not exists - see attachement.
I am trying reinstall the Views plugin, but there is an error message: "Failed: Destination folder already exists. (/data/web/virtuals/140790/virtual/www/domains/activetour.cz/wp-content/plugins/wp-views/)".
Petr

#569657

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Petr,

What you will need to do is to upload a fresh copy of the plugin through FTP.

Thanks,
Shane

#569670

I have copied the files of the plugin except Embedded folder.
Still does not work.

#569729

Any idea?
The site is now without the possibility to order.

#569751

I uploaded Views plugin through FTP few times, than activated and now it works.
But one of the views does not show the content - the reason is, that the View cleaned Query filter. I am not able to add new. I still click "Add a filter" button and nothing happens.

So during update the plugin deleted itself and also changed setting in DB? It looks very unreliable...

#569756

The Error after Add a filter: Failed to load resource: the server responded with a status of 403 (Forbidden)

#569792

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Petr,

Would you mind providing me with admin access to the website as well as ftp so that I can have a look ?

The private fields will be enabled for your next response.

Thanks,
Shane

#569898

Hi Shane, I have new information, please enable private section.

#569998

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Petr,

Has the issue with the view shortcode been resolved?

Please let me know.
Thanks,
Shane

#569999

No, it has not.
Petr

#570000

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Petr,

I took a look at the site and noticed that the view shortcodes are rendering which is the original purpose of this thread.

Thanks,
Shane

#570001

Not all of them. View called "Slider" has changed its settings and now it is not possible to edit it - add Query filter (that was deleted during the plugin update).

#570003

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Petr,

I'm able to see alot of error in the console for the website.

What I recommend doing is to temporarily disable all your non-toolset plugins as your update to 7.1 might be causing a number of issues with other plugins which may cause the conflicts.

Please try this and let me know the results if you were able to add the query filter again.

Thanks,
Shane