[Resolved] Upgrade from Toolset version 2.6.1 to the latest version

[Author]

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[franciscoP-3]

Good morning,
About two years ago, we worked on a project using Toolset 2.6.1. The PHP version at the time was 7.4, and we have now migrated to another server with PHP 8.4. Many things are failing, specifically critical errors on the website. We need to know how to properly migrate from Toolset 2.6.1 to 3.1.3.

Should we just unzip the files directly on the FTP?
Should we deactivate Toolset and install the new version?

The site is complex and contains many forms, custom post types, etc.
Will any of this be lost?

Thank you.

[Minesh]

Hello. Thank you for contacting the Toolset support.

First of all, you should take full backup of your website and database, so in any situation you will have a backup to restore.

Once you have a backup, I suggest you should setup a stating/test site that should be 1:1 copy of your current site and there you should try to upload latest Toolset plugins.

Could you please send me debug information that will help us to investigate your issue.
=> https://toolset.com/faq/provide-debug-information-faster-support/

Also, are you able to switch to PHP version 8.2.x or 8.3.x and do you see it working with latest Toolset plugins?

[franciscoP-3]

Hi,
I can´t send you the debug information because wordpress says this:
There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.

I can't register Toolset 🙁

Any help?

[Minesh]

That is strange.

Can you first setup a staging site that should be 1:1 copy of your production/live site and send me admin and FTP access details.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[franciscoP-3]

Ok, thanks. Please tell me when you finish.

[Minesh]

I've installed and activated the latest Toolset plugins on your site. I've installed Toolset Types plugins manually and then used the installer.
- hidden link

You can register Toolset here:
- hidden link

Can you please check and see how it goes?

[franciscoP-3]

Hi Minesh,
ok, done.
Let me check all the site and then I'll contact you.
Thank you so much!

[Minesh]

Ok fine - please let me know how it goes.

[franciscoP-3]

Good morning, Minesh,

First of all, thank you for your work. Everything is functioning as it was before, except for one important issue. There are certain “views” in particular that are not working as they used to.

I’ll try to explain it in a simple way, as it’s a bit complicated.
This project includes several research groups: hidden link

Each group has several researchers, and each of them can upload content to the platform such as articles, conferences, etc.

Each researcher has their own individual area where the content they upload is displayed. For example:
hidden link

Here you can see at the bottom some expandable sections showing the information that each researcher has uploaded individually. In other words, only the content uploaded by that specific researcher is shown there.

Up to this point, everything is working correctly.

What is not working after the update is the following:
On each research group’s page, there is a similar expandable section showing all the JCR articles, books, conferences, etc. uploaded by all the researchers belonging to that research group.

For example, in the GICOT group:
hidden link

The latest publications from the GICOT group members are not appearing.

To generate the general listing for the GICOT group, I used two nested views for each section (JCR Articles, Conferences, Theses, etc.).
One view is [GICOT Investigadores ARTICULOS], which loops through the researchers in the GICOT group, and the other view is [GICOT JCR].

Could you take a look and see why this is failing now?

Thank you.

New threads created by Minesh and linked to this one are listed below:

https://toolset.com/forums/topic/split-upgrade-from-toolset-version-2-6-1-to-the-latest-version-view-not-functioning/

[Minesh]

As per our support policy, we entertain only one question per ticket that is reported with this ticket.

For now, I've split the ticket with your additional issue, for every new question you may have in future, you're welcome to create a new ticket and I'll be happy to assist further. This will help other users searching on the forum as well as help us to write correct problem resolution summery for the original issue reported with this ticket.

Thank you for your understanding and you're welcome to mark resolve this ticket. I'll followup on the split ticket:
- https://toolset.com/forums/topic/split-upgrade-from-toolset-version-2-6-1-to-the-latest-version-view-not-functioning/

[franciscoP-3]

Ok, understood.
Thanks!