Hi,
I just installed the above modules and activated them successfully. After registering the plugins, I was directed to a "Commercial Plugins" tab where you indicated that there were more recent versions. I checked all three modules from the list but left the "Activate after download" unchecked. Types began to download (a message said "updating" next to a spinner), but failed. The updater started to update Views, but I navigated way from the page. Back on Installed Plugins, Views, Layouts and Module Manager were still showing activated, but Types no longer appeared to be installed. I was not able to re-install Types from the WordPress plugin page, so I tried to delete its folder from the file system. It would not delete because a "handler" file was active. I have deleted all other Toolset plugins from the plugin page, but the folders are still in files system and cannot be deleted because various files seem to be in use. What should I do to delete Toolset and get a clean reinstall? Also, where can I get the very latest versions so I don't have to upgrade immediately? Thanks for your help!
I haven't heard of being unable to delete the plugin files before.
I suggest you use FTP to go to your wp-content/plugins/ folder and rename any remaining Toolset plugin folders (e.g. add underscores to the folder names).
This will force deactivate such plugins, and any such plugin code will not run.
There should then be no problem in deleting the same folders using FTP.
Now, go to the page toolset.com/account/downloads to download the latest versions of Types, Views and Layouts as zip files.
In the WP admin pages, go to Plugins > Add New and then upload the zip files one-by-one and then activate the plugins.
I'm not sure what went wrong with your installation, but that should fix it so that you have the current versions installed.
If you click the register link which takes you to the commercial tab, you can re-register your site if necessary, and should be able to see the list of available Toolset plugins and confirm that your installed versions are up-to-date.
Our site is on IIS and I do have access, but last night there must have been some process running that prevented me from deleting the files.
I was successful this morning, but did have to manually copy the new, extracted files to the plugins folder to get them to install properly. (I kept getting a “Something went wrong…link expired” issue when trying to install the usual way.)
For future upgrades, can I manually overwrite the plugin files, or will this delete my work in Toolset?
There is no problem deactivating, deleting, re-installing etc. the plugin files.
All of the settings are stored in the database. When you replace the plugin PHP files this does not affect the database at all.
I'm sorry you have had problems with the normal installation, but the fallback of downloading the current zip files, deleting the installed plugins and uploading the current zips is always a viable option.
