Updating toolset breaks the wordpress classic editor for my custom post types

This support ticket is created 2 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

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Last updated by Christopher Amirian 2 years, 3 months ago.

Assisted by: Christopher Amirian.

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July 27, 2022 at 2:56 pm #2426561

thisen

When I update toolset, the classic WYSIWYG editor becomes blank and unresponsive. Not really sure how or why this happens.

July 28, 2022 at 6:14 am #2427001

Christopher Amirian

Supporter

Languages: English (English )

Hi there,

We have some error reports regarding the WYSIWYG editor detailed below:

https://toolset.com/errata/wysiwyg-fields-revert-to-visual-tab-upon-updates/

https://toolset.com/errata/problems-adding-custom-buttons-to-tinymce-editors-since-types-3-4-16-update/

To make sure if the same issue is happening for you, please do the test below:

- IMPORTANT STEP! Create a backup of your website.
- Go to "WordPress Dashboard > Plugins" and deactivate all plugins except Toolset and its add-ons.
- Check if you can still recreate the issue.
- If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem.

If the problem exists with all other plugins deactivated please downgrade Toolset to the previous version:

https://toolset.com/download/toolset-types/#changelog

And wait for the upcoming releases for the fix.

Thank you.

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