Updating to version 3.0.x of Views Crashes website

This support ticket is created 5 years ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	-
-	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	14:00 – 18:00	13:00 – 18:00	-

Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Views plugin

This topic contains 3 replies, has 2 voices.

Last updated by keithT-3 5 years ago.

Assisted by: Shane.

Author

Posts

January 27, 2020 at 5:54 pm #1481271

keithT-3

I am trying to: update to the version 3.0.x of Toolset Views

Link to a page where the issue can be seen: can't show you this without crashing the website

I expected to see:

Instead, I got: critical error

January 27, 2020 at 7:01 pm #1481385

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Keith,

Thank you for getting in touch.

From your debug information I see that you are using php version 5.6 . In this case I would recommend that you apply the fix below to your views plugin to get it working on this version of php.

https://toolset.com/errata/views-3-0-1-crashes-sites-running-php-version-5-6-40-or-earlier/

Please let me know if this helps.

Thanks,
Shane

January 27, 2020 at 8:16 pm #1481491

keithT-3

Shane, thanks for responding so fast! I have talked to the company hosting my client's site and they are going to update the PHP version. Once they do that then I'll check, and assuming all is good then I will mark this as resolved. Your support is AWESOME!

January 27, 2020 at 8:50 pm #1481517

keithT-3

My issue is resolved now. Thank you! The host updated the PHP and we were then able to update the plugin. Thanks for pointing us in the right direction.