Updating to Toolset Interactive to 3.2.1 broke metaslider and killed our theme

This support ticket is created 5 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Tagged: Sliders, Toolset Theme integration, Types plugin, Views plugin

This topic contains 1 reply, has 2 voices.

Last updated by Christian Cox 5 years, 9 months ago.

Assisted by: Christian Cox.

Author

Posts

December 5, 2018 at 3:49 pm #1160009

jeromeo

I am trying to:
Figure out why our theme appears to have been deleted when we updated to Types 3.2.1

Link to a page where the issue can be seen:
staging.georgehowellcoffee.com

I expected to see:
The slider working like it does on the page hidden link
and with the rest of the theme design

Instead, I got:
The slider has become a stacker. Also the theme appears as deleted in the metaslider settings screen

December 5, 2018 at 5:44 pm #1160045

Christian Cox

The homepage looks the same on both sites for me, perhaps you reverted the change? I'll need to take a closer look to see what's happening. Can you provide login credentials for the staging site? Let me know if it's okay for me to update the plugins and run additional tests here.

This ticket is now closed. If you're a Toolset client and need related help, please open a new support ticket.