Updates fail for types and views

This support ticket is created 5 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: Europe/London (GMT+00:00)

Tagged: Types plugin, Views plugin

This topic contains 5 replies, has 2 voices.

Last updated by ChuckGregory 5 years, 11 months ago.

Assisted by: Nigel.

Author

Posts

January 7, 2019 at 9:26 am #1178940

ChuckGregory

I am trying to: update to latest release

Link to a page where the issue can be seen: hidden link
hidden link

I expected to see: normal update, same plugins I had before update

Instead, I got: plugin was deleted

I've had this issue with both types and views on this site.
I've tried the updates, and installs, via the toolset 'registered' section and via the regular wordpress plugins page
I've contacted godaddy support and they see no errors

January 7, 2019 at 10:10 am #1178967

ChuckGregory

Thanks Nigel for looking into this via chat support. You were able to duplicate the errors and found that the site is not able to communicate with your servers, also that installing produced an inactivity timeout... I looked via sftp and found that the views upload you tried produced a partial upload, with vendor and public subdirectories partially populated and no files in the main wp-views directory.

With regard to your suspicion that it's a cheap hosting plan: it's $19.99/mo. Ultimate Managed WordPress Hosting plan at GoDaddy, and their support claims no timeouts or memory errors... I plan to get my client to switch to a more conventional cpanel plan when I talk to him later today.

I look forward to hearing what you discover.

January 7, 2019 at 11:00 am #1179005

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Chuck

The installer developer said that if your site is experiencing issues communicating with the Toolset servers you should contact GoDaddy and have them whitelist the following URLs in case any of them are being blocked by them for some reason:

<em><u>hidden link</u></em>
http://wpml.org
<em><u>hidden link</u></em>
<em><u>hidden link</u></em>
<em><u>hidden link</u></em>
https://toolset.com

I'm surprised GoDaddy report no timeout issues, as that is what I'm seeing when uploading the Views plugin. It is fairly large (9Mb), but not so large that it shouldn't be possible to upload it (and which it is possible on other servers).

Do you have any other client sites using GoDaddy? It would be interesting to try uploading Views to another such site, sometimes it can be a particular server instance that has an issue rather than a host generally.

January 7, 2019 at 2:41 pm #1179158

ChuckGregory

Thanks again, Nigel. We're going to move the site to another provider. But I'm keeping this open in case I get time to follow up on it with another site as you requested.

January 8, 2019 at 10:47 am #1179930

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

OK, well let me mark this as awaiting feedback from you, as I don't have anything else to add.

January 8, 2019 at 12:02 pm #1179967

ChuckGregory

We moved the site to a Managed WordPress Plan on a2hosting and everything seems to work much better. Unfortunately this means we can't finish troubleshooting the issue to know what went wrong. But, fortunately, this means we don't have to, we think. I won't know until the next update whether it all works properly.

Thanks!