Updates are conflicting with Divi updates. Toolset updates asks for Divi key

This support ticket is created 6 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Kolkata (GMT+05:30)

Tagged: Divi integration, Toolset Theme integration

This topic contains 3 replies, has 3 voices.

Last updated by Minesh 6 years, 4 months ago.

Assisted by: Minesh.

Author

Posts

September 4, 2018 at 7:07 am #1099393

Mufit

When trying to update Toolset plugins I get an error where Toolset asks for the Divi Api key.
Both Toolset and Divi have correct keys.

September 4, 2018 at 7:34 am #1099414

Beda

Could you add a screenshot of where Toolset asks you for a DIVI API code?
As well, we will need a copy of that site or access to a Staging site if the issue persists after these steps:
- test with just Toolset and DIVI
- try to register Toolset and DIVI again, separately

In any case, can you add some screenshots and steps so we could try to replicate?

September 11, 2018 at 6:54 am #1105324

Mufit

The site is in Swedish but I think you can understand the gist of it.

September 11, 2018 at 7:06 am #1105334

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Well - With Types 3.0 - you cant able to update the plugins is a known issue which is already resolved with Types 3.0.6 and the current version of Types is 3.0.8.

Could you please try to update your Types plugins manually.
- Deactivate and delete the Types plugins using plugins page
- Download the latest Types plugins: https://toolset.com/account/downloads/
- Upload the latest Types plugin zip using plugins page
- Activate the Types plugin

Once you update Types plugin manually, try to update all other plugins from Toolset installer section for which you share the screenshot.

If you still see the Divi the Divi API key issue, we are interested to check this further.