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[Resolved] Updates are conflicting with Divi updates. Toolset updates asks for Divi key

This support ticket is created 6 years ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 3 replies, has 3 voices.

Last updated by Minesh 6 years ago.

Assisted by: Minesh.

Author
Posts
#1099393

When trying to update Toolset plugins I get an error where Toolset asks for the Divi Api key.
Both Toolset and Divi have correct keys.

#1099414

Could you add a screenshot of where Toolset asks you for a DIVI API code?
As well, we will need a copy of that site or access to a Staging site if the issue persists after these steps:
- test with just Toolset and DIVI
- try to register Toolset and DIVI again, separately

In any case, can you add some screenshots and steps so we could try to replicate?

#1105324
toolset_elegantthemes_error.jpeg

The site is in Swedish but I think you can understand the gist of it.

#1105334

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Well - With Types 3.0 - you cant able to update the plugins is a known issue which is already resolved with Types 3.0.6 and the current version of Types is 3.0.8.

Could you please try to update your Types plugins manually.
- Deactivate and delete the Types plugins using plugins page
- Download the latest Types plugins: https://toolset.com/account/downloads/
- Upload the latest Types plugin zip using plugins page
- Activate the Types plugin

Once you update Types plugin manually, try to update all other plugins from Toolset installer section for which you share the screenshot.

If you still see the Divi the Divi API key issue, we are interested to check this further.

This ticket is now closed. If you're a Toolset client and need related help, please open a new support ticket.