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[Resolved] Update Tooset Type

This support ticket is created 5 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by johanL-3 5 years, 5 months ago.

Assisted by: Christian Cox.

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#1270525

Hi there,

Recently, I had problem with Toolset plugins it's make blank page in post creation or edition so I downloaded the latest version.
When I want to activate the new version's plugin, it show me the error :
"Fatal error: Cannot declare class Toolset_Shortcode_Generator, because the name is already in use in /path/to/wp-content/plugins/types/vendor/toolset/toolset-common/inc/toolset.shortcode.generator.class.php on line 33" and I can't access to admin panel after that.

Can you tell me what's wrong.

Thanks in advance

#1270757

Hi, it may be a problem with another Toolset plugin that is out-of-date. To regain access to your wp-admin area, you can log in with FTP and go to /wp-content/plugins/. Then rename the "types" directory to be something like "types-backup". This will deactivate Types, and you should be able to get in to wp-admin again. Then try these steps:
- Deactivate all plugins except Types and activate a default theme like Twenty Nineteen.
- Go to wp-admin > Plugins > Add New, and click the "Commercial" menu. Scroll down to the Toolset section and make sure your plugin is registered successfully.
- Update all other Toolset plugins using the automatic updater. If you prefer to update plugins individually, you should update those plugins in the order you see in the Commercial tab.
- Activate your theme and other plugins and test the site.

#1271393

My issue is resolved now. Thank you!