UPDATE TOOLSET to access 2.8.4 fails

This support ticket is created 4 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Toolset Forms

This topic contains 5 replies, has 2 voices.

Last updated by peterL-5 4 years, 8 months ago.

Assisted by: Shane.

Author

Posts

March 23, 2020 at 10:57 am #1559991

peterL-5

I am trying to UPDATE TOOLSET to 3.3.10: all went OK but
failed with types-access.2.8.4 - I uploaded original zip file, failed with
"The plugin does not have a valid header."

Link to a page where the issue can be seen:
hidden link

I expected to see: SUCCES ...

Instead, I got: "The plugin does not have a valid header."

March 23, 2020 at 3:49 pm #1560369

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Peter,

Thank you for getting in touch.

Would you mind allowing me to have admin access to the website so that I can try to upload the plugin for you ?
'
The private fields will be enabled for your next response.

Thanks,
Shane

March 23, 2020 at 3:49 pm #1560371

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Private fields

March 23, 2020 at 11:38 pm #1560869

peterL-5

Hi Shane,

thank you very much for the quick help - I see all update to the lates version.

Two small questions please:
1/ why Access appears twice (see attached file)
2/ what was wrong with my attempt to install Type 3.3.10

Thanks again and best regards

March 24, 2020 at 2:37 pm #1561547

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Peter,

Happy I was able to assist with this.

1. This could be that the folder name is different. You can usually install 2 same plugins as long as the folder names are different. You wont be able to activate them both at the same time. I would recommend deleting the inactive one.

2. It could be that there was a server timeout with the download causing it not to be completed. This could've triggered the error as well. Usually you can resolve this by manually upload the plugin by downloading the zip file from our Downloads page below.
https://toolset.com/account/downloads/

Thanks,
Shane

March 24, 2020 at 10:45 pm #1562009

peterL-5

Hi Shane,
thank you very much for this.
Best regards
Peter