Skip Navigation

[Resolved] Update problems

This support ticket is created 5 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- - 14:00 – 20:00 14:00 – 20:00 14:00 – 20:00 14:00 – 20:00 14:00 – 20:00
- - - - - - -

Supporter timezone: Asia/Ho_Chi_Minh (GMT+07:00)

This topic contains 5 replies, has 2 voices.

Last updated by Beda 5 years, 1 month ago.

Assisted by: Beda.

Author
Posts
#1350797

Hi, I still have the same problem reported here: https://toolset.com/forums/topic/bootstrap-4-problem-updating-to-views-2-9/

I cannot update Types and Views to their latest version (I still got 3.3.2 and 2.8.4).

Thanks, Tommaso

PS. I link you two videos showing the problem with Toolset Views and Avada Tabs (works on 2.8.4, do not work on 2.9.2)

hidden link
hidden link

#1350819

Bootstrap and Avada don't work well with each other.
The Avada Theme never functioned well when you mixed vanilla bootstrap into it.

Toolset and Avada are incompatible on this level.
You would generally have to use "The theme or another plugin is already loading Bootstrap 3", when working with Avada, because the Avada Theme would simply break any other Bootstrap loaded.
Then, manually you have to add the missing Bootstrap CSS styles that Avada does not deliver.

Otherwise, Toolset's Bootstrap will override Avada's custom version of Bootstrap, breaking their modals and more.
That is not a Toolset issue, it would happen with any Bootstrap.

There's not an easy way to do this - it requires developer-level knowledge of CSS and the Bootstrap framework. Unfortunately we do not have a cut and paste script available for you to fix this, because the requirements are often different.
https://toolset.com/documentation/recommended-themes/toolset-and-avada-theme-layouts-and-custom-templates-without-coding/#managing-bootstrap-issues

I suspect the issue you mention is related to that.
Basically, with Avada you cannot use any Bootstrap:
- Let Toolset load Bootstrap – in this scenario everything will work except for Avada’s Modal Popup Elements.
- Let Avada load Bootstrap – in this scenario everything will work unless Bootstrap version loaded by Avada is missing some specific styles required for specific elements. In this case, you will need to add those styles manually.
- Do not load Bootstrap at all – in this scenario you have to manually add the code that will allow you Bootstrap features such as Views Pagination.

I saw in your site that you did not save any of the proposed settings at all, which is indeed unusual and unsupported:
hidden link > Bootstrap loading
There you need to select either option but not none.

#1350829

Ok. And how about the two videos I linked? There is nothing related to Bootstrap, only a page with Avada Tabs element: with Views 2.8.4 it works, with 2.9.2 version not

#1350841

Those are tabs, and Bootstrap provides HTML, CSS and JS for them.
It could also be that the setting was not changed as mentioned but the user was deleted, from the older thread, so I can not confirm anymore.

Maybe new conflicts with the Bootstrap are now introduced, this is also possible.
Can I see the backend again and eventually make some test directly there?

#1351097

I need my site to have the compatible version (2.8.4), but you could just create a page with the Tabs element of the Avada theme, as I did in the linked video

"but the user was deleted, from the older thread, so I can not confirm anymore".

I didn't understand what you mean by this (sorry). Are you referring to the user who created the other thread? In the case, it's me.

#1352405

No, I referred to the login details you provided in the other ticket which I used to see the issue.

Now, it works in that version of Views because in the next version, as elaborated previously, Bootstrap was updated.
See https://toolset.com/download/toolset-views/, version 2.9 (the one after 2.8.4).

Can I see the backend again and eventually make some test directly there?
I suspect the Bootstrap Setting as mentioned here https://toolset.com/forums/topic/update-problems/#post-1350819 is not set properly.

Please add access details to the site, in case you would like me to look at this setting.

The thin is, Avada on a fresh install with the proper Bootstrap settings, will show working tabs, I tested that.
Even if Views is active and updated.
But you need to make sure either "This site is not using Bootstrap CSS" or "The theme or another plugin is already loading Bootstrap 3" is selected in Toolset > Settings.
Actually, on my tests it works with any of the settings, but note that https://toolset.com/documentation/recommended-themes/toolset-and-avada-theme-layouts-and-custom-templates-without-coding/#managing-bootstrap-issues states, we should use either of the 3 settings mentioned there, depending on the requirements you have.

If this is not working, I will need either access, or a copy of the site, so I can locate the issue and solve it.