[Resolved] Update package not available

[Author]

Posts

[fabioZ-2]

I am trying to update from version 2.2.14 to recent version, but I get the error "Update package not available".

The registration key is correctly entered.

Thank you for your time.

Regards,
Fabio

[Mateus Getulio]

Hello Fabio,

Welcome to the Toolset support forum. I'll be glad to help you!

A manual reinstall process can fix this issue. Could you please give it a try on your end? Just follow these instructions:

- Backup your site and database
- Deactivate all Toolset plugins, and then delete them (it is a safe procedure, you won't lose your data)
- Go to https://toolset.com/account/downloads/ and download the latest Toolset plugins, then extract it
- Upload the plugin via Plugins -> Add New
- Now please go to https://toolset.com/account/sites/
- Find the key of your affected site and erase it
- Create a new key and copy it
- From the WordPress dashboard navigate to Plugins -> Add New -> Commercial, Click on "unregister the site" on the right top next to Check for updates
- In this same plugins panel, click under the “Register” button below WPML plugin
- Add your new Site Key copied above
- Download and activate all needed Toolset addon plugins

Then, check if the issue persists. Please keep us posted about it.

Thanks,
Mateus.

[fabioZ-2]

Hi Mateus,

I had installed manually the plugin as you suggested: it wasn't necessary to remove the old plugin, I tried to only disable it. It worked perfectly.

Thank you for your support.
Fabio