update failed - Toolset

This support ticket is created 5 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
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Supporter timezone: Asia/Kolkata (GMT+05:30)

Tagged: Types plugin

This topic contains 2 replies, has 2 voices.

Last updated by ScottM9386 5 years, 7 months ago.

Assisted by: Minesh.

Author

Posts

May 3, 2019 at 4:50 am #1238917

ScottM9386

Hi,

tried using installer - but failed. please see screenshot.

May 3, 2019 at 5:03 am #1238929

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Well - can you please share access details so I can check why installer is not working.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.

May 3, 2019 at 2:42 pm #1239138

ScottM9386

My site is a multi-site. can't update using installer from a sub-site. I updated via the main site plugin page.