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[Resolved] Update buttons grays out

This support ticket is created 3 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 6 replies, has 2 voices.

Last updated by Shane 3 years, 4 months ago.

Assisted by: Shane.

Author
Posts
#2350873

I am trying to: update page content

Link to a page where the issue can be seen: hidden link

I expected to see: being able to update page

Instead, I got: grayed out update page, sometimes update button returns, sometimes it stays grayed out.

HTPASSWD ACCESS TO STAGING SITE:
U: foundry
P: foundry

#2350969

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Kyle,

Thank you for getting in touch.

I'm not able to see the issue. When I check the link that you've sent i'm able to update the page without any issue issue at all .

As you can see at the bottom of the page I was able to add the text "test"

Thanks,
Shane

#2350975

well that's weird. its working onthe staging site but not on live. Below is a link to the same post on our live site, I have set up an identical login for you. Please take care when logging into this site as it is live.

#2351791

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Kyle,

Given that this is the live site would I be able to install the duplicator plugin and take a copy to test here locally?

I suspect that the problem might be due to server limitations.

Are the staging site and live site running on the same server?

Please let me know.
Thanks,
Shane

#2351879

Hi Shane,

Please proceed with installing the duplicator plugin and cloning the site. The staging site is a clone of the live site.

We have them on an upgraded hosting plan that costs $325/month. I would have to ask what the exact specs are but it lists "High CPU" in its name, given the relatively low volume of traffic on the site, I think it should be able to handle hosting this site with plenty of headroom, I'll check what the server load looks like. I did notice these problems were worse and I had to request some PHP settings be increased. One of them was related to the number of workers and the memory_limit was also increased. Once increased, the problem happens with less frequency. The issue occurs on pages where there's a loop to dynamically output some posts that was written by a past dev. I'm wondering if the code there was poorly formed and needs to be optimized.

#2351887

As a follow up, I confirmed that the server has 8GB of RAM and is provisioned 2 cores from an AMD EPYC CPU. The server load hovers between 0.25 and 0.33.

#2352097

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Kyle,

Thank you, however i'm not able to replicate the problem at all even on the same page.

This confirms that there are some differences in the server environment with your Live and Staging site as confirmed by my site copy as well.

Secondly I noticed that there was an issue in your websites console as it was throwing an error on the wp-auth-check.min.js file. I was able to fix this by using this plugin below.
https://wordpress.org/plugins/enable-jquery-migrate-helper/
However the issue with the page still not being able to update is still present.

Even when all the Toolset views have been removed from the page, the issue is still present. At this point there are 2 options.

1. Try to recreate the page itself and see if the issue persists onto the new page.
2. Consult with your hosts to see if there are any timeouts on the AJAX requests for your wordpress install. It would seem the update button is available at first but then after the page finish loading it disables the button.

Thanks,
Shane