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[Resolved] Update button on Custom Post Type is not working

This thread is resolved. Here is a description of the problem and solution.

Problem: I'm trying to update a custom post type in wp-admin and the Update button opens a new tab for preview.

Solution: Update to the latest Toolset software and clear your browser cache.

This support ticket is created 5 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by belindaV 5 years, 5 months ago.

Assisted by: Christian Cox.

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#1306913

I have created custom post types (see example here: hidden link).

When I go into the edit the information and click on the normal Update button, it doesn't update the page, it opens a new tab for preview only. So in other words the preview button does nothing when I click on it and the update button doesn't update the post, it previews it.

I have deactivated all plugins to check and the issue seems to be the Toolset Types plugin - It was the lastest version. I tried installing a previous version (This site is duplicated and the duplicate site uses an old version and has no issue) but it is still not working.

I obviously need the Types Plugin so I'm not sure what the issue is.

Please advise.

Thanks

#1307063

Hi, we released a few hotfixes today that address similar layout issues in wp-admin, so please do update all your Toolset plugins to the latest versions, clear your cache, and confirm the problem still exists. If so, then try the following troubleshooting steps:
- Temporarily switch to a default theme like Twenty Nineteen and deactivate all plugins except Types and Views.
- Test again. If the problem is resolved, reactivate your theme and other plugins one by one until the problem returns.
- If the problem is NOT resolved, I'll need to take a closer look in your wp-admin area.

Let me know what you find out and we can go from there.

#1312163

My issue is resolved now. Thank you!

There seems to be a caching issue on my site in general. I updated everything and it still wasn't working until I cleared my cache.

Thanks