[Resolved] Upadte

[Author]

Posts

[arnauE]

Hello,

I've just payed tp update my tooslet types on my WordPress hidden link but I can't see how to update it now. Can you please tell me how to do it?

Thanks,

Arnau

[Christopher Amirian]

Hi Arnau,

Please go to https://toolset.com/account/downloads/ and download the OTGS installer plugin and install it.

Then please go to WordPress Dashboard > Plugins > Add New > Commercial (tab)

And you will be able to register and update Toolset plugins to the latest version.

Thanks.

[arnauE]

Hello,

Thanks. A problem is that I payed 69€ for a new license and I should payed for an upgrate license (51€). Can you please give me back the difference?

Thanks,

Arnau

[Mercedes]

Hello Arnau,
Mercedes here from the Admin team. My colleague Christopher has let me know you wanted to check on your subscription and your purchase.
I have checked your account and I see you had an expired subscription, from July 2022. This is why the renewal fee with the discount was no longer available. The renewal fee for 51 USD is available while you keep your subscription active. After it expires, you have to pay for the full amount again.

Let me know if you have any further questions.

Kind regards,

[arnauE]

I did what you said but still with update problem (attached image).

[Mercedes]

In this case, can you please go to the wp-admin> Plugins> Add new> tab Commercial and click on the button that says "Check for updates"?

You may also need to register the site again.

Please confirm.

[arnauE]

Can you please register the site?

[Mercedes]

I see. Thanks.

Click on the button that says Refresh account status.

If this doesn't work, please click on the link Unregister Toolset from this site and then you will see a notice to register it again.

Waiting for your confirmation.

Thanks.

[arnauE]

It only let me to register development site. How to register production site?

I see that I have registred comforsa.gargatek.com (development site) instead of comfosa.com. (see image)

[Mercedes]

Hello Arnau,
Please check this article https://toolset.com/faq/how-to-install-and-register-toolset/#registering-toolset-in-a-development-environment

Let me know?

Thanks

[arnauE]

Hello,

I payed to upgrate Toolset in comforsa.com and when I click on "+ Add new site" it doesn't let me register the site in production mode. Why is it happening? Can you please give me a solution? Please I need a fast solution.

Thanks,

Arnau

[Mercedes]

I see you still have a subscription for 1 site with this account.
Did you buy another subscription? Maybe you used a different email address and had a new account set up?
I need to check on this to be able to assist you. Can you let me know the invoice ID of the new purchase?

Thanks!

[arnauE]

Invoice number: 2661961

[Mercedes]

Thanks Arnau.

The invoice ID 2661961 corresponds to the purchase of the 1-site subscriptino which belongs to this account esquerra.arnau@gmail.com

Since this is a 1-site subscription it allows you to have ONLY 1 site registered at the time. If you already have another site registered, it will not allow you to add another site. You will have to delete the previous site(s) in order to add the new url as a production site.

If you want to have more than 1 site registered, you will need to upgrade to the 3 sites or unlimited version.

Please let me know if this explains things.

Thanks,