Unable to upload .png file format images using cred form.

This support ticket is created 3 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Toolset Forms

This topic contains 1 reply, has 2 voices.

Last updated by Shane 3 years, 11 months ago.

Assisted by: Shane.

Author

Posts

February 3, 2021 at 12:32 pm #1931395

erikO

I am trying to:
Create a new custom post type entry with public form. The form has two upload fields. When attempting to upload .png files, the form returns with an error of "Error some required upload field failed."

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If I upload images that are the same images but saved out as .jpg files, the form uploads as intended and redirects to the payment page.

Link to a page where the issue can be seen:
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I expected to see:
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Instead, I got:
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February 3, 2021 at 6:28 pm #1932207

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Erik,

Thank you for getting in touch.

Are there any custom validation code on the site that is targeting the images ? This can occur if you've setup a validation for the file type.

If there are no custom code for this then can you temporarily disable all the non-toolset plugins and check again to see if the issue still remains ?

Thanks,
Shane

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