Unable to Update Toolset. Asking for ElegantThemes Divi Credentials

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that the user is trying to update his plugins however in trying to update he is greeted by a message saying that Elegant themes need a valid subscription

Solution:

Apparently this is some conflict of some sort. What I recommend that you do is to temporarily switch the theme and try again.

This support ticket is created 6 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	-
-	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	14:00 – 18:00	13:00 – 18:00	-

Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Types plugin, Views plugin

This topic contains 10 replies, has 2 voices.

Last updated by Ed 6 years, 4 months ago.

Assisted by: Shane.

Author

Posts

July 3, 2018 at 9:03 am #920227

I can't run updates for Toolset. I'm being asked for ET Divi credentials (which have already been set). Divi has already been updated.

July 3, 2018 at 7:38 pm #920542

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ed,

Thank you for contacting our support forum.

What you can do is to swap the theme and try updating the plugins, even though I don't see why it is required for you to have a subscription from another product to update ours.

Would you mind providing me with access to the site so that I can create a copy to escalate to our 2nd tier supporters?

Thanks,
Shane

July 3, 2018 at 9:11 pm #920566

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ed,

It seems this is a private server.

Could you let me know the credentials for that so that I can access the site to log into the backend?

Thanks,
Shane

July 3, 2018 at 9:24 pm #920567

It's not a private server.

July 3, 2018 at 10:06 pm #920581

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Screen Shot 2018-07-03 at 5.06.15 PM.png

Hi Ed,

I'm getting this sign in screen. See Screenshot

Thanks,
Shane

July 3, 2018 at 10:11 pm #920585

Oh, geez. I'm so sorry. That's just added security. Can you set me up with a private reply, so I can give you the credentials?

July 4, 2018 at 2:21 pm #920873

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ed,

Sure , Here are the fields.

July 4, 2018 at 2:35 pm #920884

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ed,

I tried these but still no luck.

Could you check them on your end and let me know.

Thanks,
Shane

July 4, 2018 at 2:40 pm #920885

Which set isn't working, the initial security or the WP login?

I just tried them in Chrome (where they aren't saved). They worked.

July 4, 2018 at 3:13 pm #920913

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ed,

I was able to see the issue, However it wasn't complaining about a divi subscription like with your screenshot.

Usually with this error about "Update Package Not Found" we would recommend performing a manual update of the plugins through FTP by downloading it from the link below.
https://toolset.com/account/downloads/
Thanks,
Shane

July 4, 2018 at 3:47 pm #920924

OK, thanks. I'll give that a shot.

You probably didn't get the Divi message, because I already switched themes.