This thread is resolved. Here is a description of the problem and solution.
Problem:
Client was unable to update plugins, an error said the subscription had ended, but the client has an active account.
Solution:
The client had two accounts in the system, one expired, one active.
Clicking the "Check for Updates" button on the Toolset installation page resolved the problem.
This support ticket is created 6 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.
This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.
Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.
| Sun | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|
| - | 7:00 – 14:00 | 7:00 – 14:00 | 7:00 – 14:00 | 7:00 – 14:00 | 7:00 – 14:00 | - |
| - | 15:00 – 16:00 | 15:00 – 16:00 | 15:00 – 16:00 | 15:00 – 16:00 | 15:00 – 16:00 | - |
Supporter timezone: Europe/London (GMT+00:00)
This topic contains 2 replies, has 2 voices.
Last updated by 6 years, 3 months ago.
Assisted by: Nigel.
