Skip Navigation

[Resolved] Unable to save view after adding certain elements or changes

This support ticket is created 4 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 - - 9:00 – 13:00
14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 - - 14:00 – 18:00

Supporter timezone: Africa/Casablanca (GMT+01:00)

This topic contains 2 replies, has 2 voices.

Last updated by martinS-26 4 years, 3 months ago.

Assisted by: Jamal.

Author
Posts
#2178883
2021-09-24 11_38_18-Edit Page ‹ Allteck Group — WordPress.png

I am trying to: Create and modify a new view via blocks

Link to a page where the issue can be seen: n/a - see screenshot

Issue:

When setting up a new view inside a loop block, each time i make a change the "publish" icon will grey out and then come back so I can update the view and then preview it. (this is what i expect should happen).

At certain points when adding an existing toolset block or editing style settings of an existing block, the publish stays grayed out and i cant save anymore. in the chrome debug console i can see json errors coming up when this happens. If i delete the block that caused the issue, the publish comes back and i can save again.

I'm not sure what is causing this json error and would like assistance troubleshooting. I have disabled all plugins on the site temporarily and replicated the issue with no change.

#2179381

Hello and thank you for contacting Toolset support.

To better debug this issue we'll need to activate PHP debugging, so we can spot any errors on the server. https://wordpress.org/support/article/debugging-in-wordpress/

And we'll need to run these tests, first, in a minimal setup(default theme + only Toolset plugins), then we can test with your current theme and active plugins.

Please do that and check if there are any "Error"s in the debug.log file.

#2182171

Issue is resolved. Found to be a problem with GES on my WordPress host.