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[Resolved] Unable to register Toolset

This support ticket is created 6 years, 12 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 7:00 – 14:00 7:00 – 14:00 7:00 – 14:00 7:00 – 14:00 7:00 – 14:00 -
- 15:00 – 16:00 15:00 – 16:00 15:00 – 16:00 15:00 – 16:00 15:00 – 16:00 -

Supporter timezone: Europe/London (GMT+00:00)

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This topic contains 2 replies, has 2 voices.

Last updated by Nigel 6 years, 12 months ago.

Assisted by: Nigel.

Author
Posts
#596543
Toolset - unable to register.JPG

I am trying to: Register Toolset after a fresh install of wordpress from scratch

Link to a page where the issue can be seen: hidden link

I expected to see: get it up and running again

Instead, I got: Invalid Key for the site. That's what I did

- de-activated ALL 3rd-party plugins installed, only OceanWP PRO Theme + Elementor is active
- cleared caches (browser, wp-super-cache, firewall-caches)
- regenerated NEW key
- (!) even restarted the server
- researched for hours at toolset and other forum

- nothing displayed in debug.log

All failed, no success to get Toolset registered. Please provide solution to fix that.

Thank you

#596616

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi there

Sorry, we have lots of reports of the same and are currently working on it.

I'll update when the problem is resolved and you can try again.

Thanks for your patience.

#596689

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi there

The issue with registering sites has now been resolved, if you could please try again, and let me know if you still experience any problems.

Sorry about the hiccup.