[Resolved] Unable to parse data from service response

[Author]

Posts

[jamesK]

I am trying to: register/update toolset

Link to a page where the issue can be seen: this is happening to all my accounts

I expected to see: the site connecting to my account

Instead, I got: Unable to parse data from service response.

[Christopher Amirian]

Hi,

Welcome to Toolset support. Would you please provide the debug information so I can check the details and see if there is some sort of blocking going on?

https://toolset.com/faq/provide-debug-information-faster-support/

Thanks.

[jamesK]

debug info attached

[Christopher Amirian]

Thank you for the debuf info. I checked your website in our system, and your website is not blocked by us.

Would you please test this?

- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes".
- Go to "WordPress Dashboard > Plugins" and deactivate all plugins except:
. Toolset Types
. Toolset Blocks
- Try to register and see if it works now.

If not, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.

Make sure you set the next reply as private.

I will try to try and register with my key and see if it works there.

Thanks.

[jamesK]

I just tried the register toolset process again and all seems to be working again - thanks 🙂