Unable to parse data from service response.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 6 replies, has 2 voices.

Last updated by Minesh 1 year, 7 months ago.

Assisted by: Minesh.

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December 27, 2023 at 6:38 pm #2676431

andyM-11

Tell us what you are trying to do?
Trying to register Toolset. I have a valid and active account. I have the site added to my Toolset dashboard but when I add the site key on the website I get: "Unable to parse data from service response."

What is the link to your site? hidden link

December 27, 2023 at 6:41 pm #2676432

andyM-11

Screenshot attached.

December 28, 2023 at 5:41 am #2676464

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you please share screenshot of your account's site key page as well as share the site key with admin access details and let me check whats going wrong with your setup.

I have set the next reply to private which means only you and I have access to it.

January 3, 2024 at 5:51 am #2676976

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I need wp-admin access details.

I have set the next reply to private which means only you and I have access to it.

January 11, 2024 at 11:57 am #2678001

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Can you please check now - I already registered your site key and it should be good now.

Can yo please confirm it works as expected now.

January 11, 2024 at 1:49 pm #2678020

andyM-11

Yes it is working now. Can you please let me know what you did so I can duplicate the fix if it comes up again?

January 11, 2024 at 1:54 pm #2678023

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

There is nothing to do at your end.

Our system automatically blocks a user's site whenever its making too many requests to our API due to security. All is good now. If you have any issue in future, you are welcome to file a support ticket and we are happy to address the issue as always.