Unable to hide my pages

This support ticket is created 6 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Tagged: Access plugin, Controlling access to front-end content

This topic contains 1 reply, has 2 voices.

Last updated by Christian Cox 6 years, 8 months ago.

Assisted by: Christian Cox.

Author

Posts

April 22, 2018 at 9:52 am #709828

mhairiL

I am trying to:

Hide members-only pages

Link to a page where the issue can be seen:

hidden link
hidden link

I expected to see:

I expected these pages to be hidden, but when a user has a direct link, or finds them on google, they can see them. I have taken control of almost all post types, and made them not viewable by guests, then made two pages have a different setting, so that they can be seen by everyone (home page and contact / join), but they are still visible directly. I have also double checked it in kproxy, so it's not a caching issue.

Instead, I got:

I can see them when I have direct links, or via google search too!

April 22, 2018 at 8:58 pm #711925

Christian Cox

Hi, that is strange, because the Competitions page seems to be blocked for Guests as expected. Can you try these troubleshooting steps first?
- Temporarily switch to a default theme like Twenty Seventeen, then deactivate all plugins except Types, Views, and Access.
- Test again.
- If the problem was resolved, reactivate your theme and plugins one by one until the conflict is revealed
- If the problem was not resolved, I'll need to take a closer look. If it's okay with you, I will install the Duplicator plugin and create a clone of the site. Then I can install that locally so I can watch code execution and determine the source of the problem.