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[Resolved] unable to edit profile

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that the user's are not able to see their edit profile CRED form.

Solution:

In this case the users of that roll didn't have permissions to access the edit form.

What I recommend that you do is to check that the appropriate permissions are given to the users so they have access that form.

This support ticket is created 6 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 12 replies, has 3 voices.

Last updated by ericW-5 6 years, 7 months ago.

Assisted by: Shane.

Author
Posts
#628656

I have various roles on this job site.

As a candidate :
if I go to my account page as a candidate hidden link
I cannot see the form to edit my profile when i click on the link "editer mon profil" but this works when I am an administrator.

NB : the cred form to edit profile is " EDIT - candidat v1"

Can you help to make this work please.
Thanks
Eric

#628810

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Eric,

I tested this with a candidate v1 account and the form shows up when I log in.

I used the test account and it works.

Thanks,
Shane

#628835

Well, I cleared the browser cache and this is now solved for the candidates. They can edit their profile and resume.

1. But I keep having the same issue for recruiters :
if I go to my account page as a recruiter hidden link I cannot see the form to edit my profile when i click on the link "editer mon profil".

NB : the cred form to edit profile is " EDIT - Employeur v1"

2. The second issue I cannot edit my job offers as a recruiter. In that same page hidden link I should see the list of jobs I published (this is displayed) + a link called "MODIFIER" to edit my job offers (this is not displayed)

NB : the cred form to edit job offers is "Modifier-offre-emploi"

Thanks in advance for your great help.
Eric

#628950

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Eric,

I took another look at this for you and it seems that the button here hidden link to edit the employer profile is pointing to the wrong place.

The form actually works but the edit profile link here points to a page with the candidate v1 form.

Thanks,
Shane

#629020

Hi Shane

This is solved concerning the recruiter profile.

But issues remain concerning the display of his job offers.
1. only the delete link appears when I am logged in as a recruiter, whereas I can see the edit link (modifier) and "position is filled" link (emploi pourvu) when I am logged in as an admin. I need these links as a recruiter.
2. When I click on 'modifier' or 'emploi pourvu' links I cannot see the form (as an admin or as a recruiter).

Thanks in advance

Eric

#629048
employeur 2.PNG
employeur 1.PNG

Hello again,

See attached concerning page hidden link
you can see the difference between being logged in as recruiter or as admin : only the delete link appears on the screen.

Thanks
Eric

#629733

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Eric,

I took a look at this in some detail and found that the issue is with the permissions on Access. If the Access plugin is disabled then the links show up.

I'm trying to identify whether this is a bug or some missing permission.

Thanks,
Shane

#629734

Ok noted, let me know

Thanks

#629835

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Eric,

I've found the issue. Ensure that the Employer v1 roll has permissions to access the edit form here
hidden link

Once you've done this it should start working.

Thanks,
Shane

#629896

Thanks Shane. I can now see the "modifier" button on the recruiter account page hidden link

But when I click on "modifier" to edit my job offer I can only see the first line of my CRED form called "modifier offre d'emploi" ( hidden link ). I don't understand why the full form does not show up... Thanks in advance.

Eric

#630064

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Eric

I'm just commenting here to let you know that Shane is away for Easter, so will not be able to reply before Tuesday.

Thanks for your patience.

#631181

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

HI Eric,

I took a look at this for you and what is happening here is that the edit link is pointing to the incorrect form.

Ensure that it is pointing to the correct form.

Thanks,
Shane

#631298

Solved - thanks