Hello! I am having issues creating a new Post type with Toolset. After I enter in the information I want displayed, I select 'Save Post Type' and the loading icon just spins around and nothing happens. I installed Toolset on a development website and it worked just fine, so I am wondering if another plugin is interfering with this?
Thanks for your contact and welcome to our support forum!
We might be facing an interaction issue with a third-party functionality, in this case:
- Deactivate all the plugins that are not related to Toolset
- Switch for a moment to a WordPress default theme like Twenty Twenty-one
- If the issue is gone, activate one by one to see with which one there is an interaction issue
Could you please tell me the results of this investigation? Also, let's enable the debug mode to see if this is generating errors in the background. Just add the following code in your wp-config.php file:
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );
After adding the code above, try to reproduce the issue again and check if you'll find a debug.log file inside the wp-content folder. If you locate it there, kindly send us the last lines here in the ticket.
Thank you! This is a client website so I am trying to be careful of what I do. I cloned their site to a new WordPress and I believe a cache plugin (LiteSpeed Cache) may have been causing an issue with Toolset. I will try to resolve and push to the actual website now.
I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
Please, let me know if you need any additional details. Have a nice day.
We tried to replicate the original issue of our ticket here, but with no luck, even after enabling all the plugins back. Have you managed to solve it in the meantime?
Regarding the new issue with the Maps, due to our support policy of having one issue per ticket, I had to open another topic for this problem. This is necessary in order to avoid mixing a lot of questions in the same ticket.
