[Closed] Unable to connect to Toolset active license

[Author]

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[kimC-7]

Connection error: Unable to get data from service. Detailed error: cURL error 28: Connection timed out after 10000 milliseconds

License renewed in April 2025; looks like this has been down for a couple of months at least (site is not updated often). Please advise. Efforts to reconnect via plugin and reentering Site Key failed.

[Minesh]

Hello. Thank you for contacting the Toolset support.

First of all - After checking to debug the information you shared with us, I found that you are using outdated Toolset plugins. We always recommend running your site with the latest stable release plugin version.

*** Please make a FULL BACKUP of your database and website.***
Could you please update ALL Toolset plugins to it's latest officially released version. You can download the latest plugin release from your account's Downloads page:
=> https://toolset.com/account/downloads/

Alternatively, if your site is registered - You can install/update Toolset pluigins using the installer plugin:
=> https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed

If your issue still persists after updating ALL Toolset plugins to latest version, please try to create a new site key and try to register Toolset.

[kimC-7]

Manually updated the plugins and created a new site key but the issue persists:
Connection error: Unable to get data from service. Detailed error: cURL error 28: Connection timed out after 10003 milliseconds

[kimC-7]

Anything else I can try? Still not resolved

[Christopher Amirian]

Hi,

Minesh is on vacation, and I will take over this ticket.

I checked our side, and the imere.org URL is not blocked from our side.

Please contact your hosting service provider and ask them to whitelist the domains below:

api.toolset.com
cloudfront.net

Thanks.