[Resolved] Unable to add new Views

[Author]

Posts

[JoshuaD7497]

Tell us what you are trying to do? Add a new View to a page, based on an existing View

Is there any documentation that you are following? No, I've done this many times before.

Is there a similar example that we can see? Other pages use similar views.

What is the link to your site? hidden link

I'm trying to add a NEW view to a page, which will be based on an existing view. But when I add a View block, I only get the choice to use an existing view, not to create a new one.

I have got the settings correctly set, as recommended and frequently used to resolve this issue (see screenshot 2), but this makes no difference. I have added many new Views like this before for this website without issue but this has suddenly cropped up. The only changes made to the site are the usual WP and plugin updates - and I recently removed the Access plug-in as this didn't seem to be serving any purpose.

Any advice or help appreciated.

Thanks,
Josh.

[Mateus Getulio]

Hello there,

If the issue remains even after enabling the option 'Show both the legacy and Blocks interface and let me choose which to use for each item I build', it could happen due to a conflict issue, could you please try to test this problem in the minimal environment? To do that, Please disable all non-Toolset plugins and activate a default theme (Twenty Twenty Three for example) . And then see if the problem still exist.

Also, I found a similar case where the issue was a low WP memory limit setting, can you please check what's the WP memory limit and increase it if necessary?

You can increase it by adding the following code in your wp-config.php file right before the /* That's all, stop editing! Happy publishing. */ line:

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M');

Also, so that we can take a better look at this, could you please attach the Debug info?

You can see how to retrieve and paste it here: https://toolset.com/faq/provide-debug-information-faster-support/.

In summary, these are the steps that you need to take in order to retrieve it:

- Access any of the Toolset administration pages
- Click to open the Help tab at the top-right of the screen.
- Click the Toolset Debug tab in the Help dialog.
- Click the debug information link.
- Copy the content of this text area and paste it here in the right field

I'm enabling the Debug Info template for your next reply.

Thanks, please let us know.

[JoshuaD7497]

Hi Mateus.

This website is already using 256 MB, so this can be discounted as a possible cause.

As the site is mission critical, I have created a development clone of the website to help solve this problem (which I am happy to provide you with Administrator access to). hidden link

I tried switching to the 2023 theme, but this unfortunately didn't make any difference either.

Let me know if you want an Admin user account to access the cloned website.

Regards,
Josh.

[Mateus Getulio]

Hello Josh,

I would like to request temporary access (wp-admin and FTP) to your development site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://toolset.com/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

[Mateus Getulio]

Hello there,

Thank you for sharing that information. I debugged this but so far I couldn't find a fix.

I'd like to ask permission to make a new local copy/staging version of your site to test a different setup/environment as part of the troubleshooting.

I'll make sure to delete this copy as soon as we get this issue fixed.

Thank you, please let us know.
Mateus

[JoshuaD7497]

DELETED

[JoshuaD7497]

I presume that last reply won't be public? :/

[JoshuaD7497]

I deleted the confidential information in case it's public.

What's the best way to relay the FTP info to you?

[Mateus Getulio]

Hello Josh,

I apologize for the inconvenience, based on how the forum works, I need to mark the reply as private before you can send it.

I migrated your site to a different environment and the issue happened in there as well, so I ruled out being something with the hosting or your set up.

I noticed that you mentioned that it started happening after disabling the Toolset Access, as a test, I went ahead and reactivated the plugin again and the option 'Create a new View' become accessible once more. I tried resetting the capabilities but the moment I disable the Toolset Access, the 'Create a new View' button disappears from the editor. This is a permission issue, it seems like among the other features, having the Toolset Access plugin applies the basic capabilities for the other plugins to work properly.

Can you please test it on the live site to see if that option is available again when you enable the Toolset Access plugin?

Thank you, please let us know.
Mateus

[JoshuaD7497]

Hi Mateus,

Well done for identifying the cause. Indeed, as soon as I installed the Access plugin again, without any further action, the issue was resolved. I'm delighted to have the functionality back again.

I will delete the cloned website as this is no longer needed. Please delete your copy too.

Thanks so much for persevering with finding a solution. It was quite an easy one in the end!

Thank you,
Josh.